Nakul
United Republic of Tanzania

Last update: 14/06/2025

We are EasyByte LTD, operators of Nakul in the United Republic of Tanzania .  By using the Nakul platform, website and all associated services, you agree to comply with the following terms and conditions. Please read these terms carefully before using our services.

  1. Introduction 1.1 EasyByte LTD (“we”, “our”, or “us”) operates as an online platform connecting customers with independent service providers, such as restaurants and delivery personnel. 1.2 These Terms and Conditions (“Terms”) govern your use of our website, mobile application, and related services (collectively, the “Platform”). 1.3 EasyByte LTD acts solely as a facilitator and is not a party to any transaction between customers and third-party service providers. All contracts for goods and services are directly between the customer and the provider. 1.4 By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.
  2. Use of the Platform 2.1 You must be at least 18 years old and capable of entering into legally binding contracts to use our services. 2.2 You agree to provide accurate, complete, and up-to-date information during registration and when placing orders. 2.3 You may not use the Platform for any unlawful purpose, including but not limited to fraud, unauthorized transactions, or activities that violate local laws. 2.4 Users are responsible for maintaining the confidentiality of their account credentials and for any activity under their account. 2.5 EasyByte LTD reserves the right to monitor and suspend accounts engaged in prohibited activities.
  3. Services Provided 3.1 EasyByte LTD facilitates the placement of orders with third-party service providers, including restaurants and couriers. 3.2 We do not prepare, package, or deliver food. Responsibility for these services lies with the respective providers. 3.3 Service availability may vary by location, and we do not guarantee uninterrupted access to the Platform. 3.4 We reserve the right to refuse service or access to the Platform to any user at our discretion.
  4. Orders and Payments 4.1 Orders placed through the Platform are considered confirmed once payment has been processed. 4.2 Payments are made through our integrated payment systems, facilitated by third-party providers. Users are subject to additional terms imposed by these payment processors. 4.3 Prices displayed on the Platform include applicable taxes unless stated otherwise. Any additional fees, such as delivery charges, will be clearly indicated. 4.4 It is your responsibility to review your order details before confirming payment. 4.5 In the event of a payment dispute, EasyByte LTD reserves the right to investigate and resolve the matter at its sole discretion.
  5. Cancellations and Refunds 5.1 Orders may be canceled only in accordance with our cancellation policy, which is available on the Platform. 5.2 Refunds are issued at our sole discretion based on the circumstances of the cancellation, such as failure of delivery or incorrect orders. 5.3 Refund requests must be submitted through the Platform within 7 days of the incident. 5.4 EasyByte LTD reserves the right to deny refunds for issues beyond our control, such as user errors in order placement.
  6. Limitation of Liability 6.1 EasyByte LTD is not responsible for the quality, safety, or legality of the products or services provided by third-party providers. 6.2 We are not liable for delays, interruptions, or other issues beyond our reasonable control, including but not limited to technical issues, weather conditions, or force majeure events. 6.3 EasyByte LTD is not liable for any indirect, incidental, or consequential damages, including loss of profits, arising from your use of the Platform. 6.4 Our total liability for any claims arising out of or relating to your use of the Platform is limited to the amount paid by you for the specific service in question.
  7. Indemnification 7.1 You agree to indemnify and hold EasyByte LTD, its affiliates, employees, and agents harmless from any claims, damages, or expenses, including reasonable legal fees, arising from your use of the Platform or violation of these Terms. 7.2 This indemnification obligation extends to third-party claims related to your actions on the Platform.
  8. Privacy Policy 8.1 Your use of the Platform is subject to our Privacy Policy, which outlines how we collect, use, and protect your information. 8.2 By using the Platform, you consent to the practices described in our Privacy Policy.
  9. Termination of Use 9.1 EasyByte LTD reserves the right to suspend or terminate your access to the Platform at any time for violations of these Terms or misuse of the Platform. 9.2 Termination does not relieve you of any payment obligations incurred prior to termination.
  10. Changes to These Terms 10.1 We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to the Platform. 10.2 Continued use of the Platform after changes indicates your acceptance of the revised Terms.
  11. Governing Law 11.1 These Terms are governed by the laws of the United Republic of Tanzania. 11.2 Any disputes arising under these Terms will be resolved in the courts of the United Republic of Tanzania.
  12. Force Majeure 12.1 EasyByte LTD is not responsible for any failure or delay in performance caused by events beyond our reasonable control, such as natural disasters, strikes, or interruptions in internet services.
  13. Dispute Resolution 13.1 Any disputes arising from your use of the Platform will be resolved through [mediation/arbitration/small claims court], as agreed upon by both parties. 13.2 If arbitration is chosen, it will be conducted in accordance with the rules of [Arbitration Body]. 13.3 Users waive the right to participate in any class-action lawsuit related to disputes arising from these Terms.
  14. Prohibited Activities 14.1 Users may not engage in activities that:
  • Violate any applicable laws or regulations.
  • Infringe on the rights of third parties, including intellectual property rights.
  • Interfere with the functionality of the Platform.
  • Submit false or misleading information.

By using the Nakul Platform, website and all its associated services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

WordPress Cookie Plugin by Real Cookie Banner