Can I Reply to Customer Reviews?

Absolutely! Engaging with your customers is a key way to build loyalty and trust. With Nakul.app, you can reply directly to reviews from your Business Dashboard — quick, easy, and professional.
How to Reply to Reviews:

1. Go to your Dashboard → Reviews.
2. Select the review you want to reply to.
3. Type your response in the reply box and hit Send.
4. Your reply will be visible to the customer and publicly on your store page (unless it’s flagged).

Tips for Responding:

• Be courteous and professional – even for critical reviews.
• Acknowledge the feedback – “Thanks for your review, we’re glad you enjoyed…”
• Offer solutions where possible – e.g., “We’re sorry about the delay; we’ll make sure your next order is faster.”
• Keep it brief and friendly – clear and concise replies resonate best.

Flagging Inappropriate or Unfair Reviews 🚨

Sometimes a review may violate guidelines (spam, offensive language, false claims). To flag it:

1. Click “Flag Review” in your Dashboard.
2. Provide a brief explanation of why it violates our guidelines.
3. Our team will review and remove it if necessary.
   
   

💡 Pro Tip: Respond to all reviews — positive or negative. Customers love seeing that businesses care!